Financial Wellness

Multi-Factor Authentication Brings an Enhanced Layer of Security for eBranch & Mobile App

Cybercriminals are relentless in their efforts to steal your identity and money. The increasing onslaught of scams and fraudulent activities has adversely affected the identity and financial assets of consumers worldwide.

In step with the ever-expanding threat of cyber fraud, we are committed to consistently enhancing the protection of confidential information for our members using eBranch, our online account system, and our mobile app.

Beginning in July, CEFCU will implement mandatory multi-factor authentication (MFA) for logins from unrecognized devices and other high-risk transactions. MFA is a security mechanism that requires users to provide multiple forms of verification. Combining two or more independent factors provides an extra layer of protection.

When verification is required, a one-time security code will be sent via text message or voice call to the phone number associated with your account. This unique code must be entered for authentication when logging in from an unrecognized device, requesting a reminder for a forgotten username, resetting passwords, or adding linked accounts.

Multi-factor authentication (MFA) requires users to provide multiple forms of verification for logins from unrecognized devices and other high-risk transactions. Combining two or more independent factors provides an extra layer of protection.

The Power of Added Security

Multi-factor authentication can be key in safeguarding sensitive information.

• Blocks unauthorized access to sensitive information and unauthorized transactions, which can lead to financial loss or fraud.
• Strengthens overall security posture with an added method of protection over verifying a user’s identity with a single factor, such as a password.

Help us protect you better by regularly reviewing your contact information. Please check and update your email, mailing address, and phone numbers. Accurate information is crucial for effectively communicating urgent account matters and providing important notices. Having an up-to-date phone number on file ensures uninterrupted access to our complete range of services and security features, including MFA.

The use of multi-factor authentication is just one tool that can strengthen your account safety. Learn more about how you can guard against scams, fraud, and identity theft by reading more of our Scam Awareness & Cyber Security articles.

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